Privacy Policy

1. Who We Are

Zoviq AI Technologies Inc. (“Zoviq AI,” “we,” “us,” or “our”) is a Canadian company located at 275 boul. Curé-Labelle, Laval, QC H7V 0E4, Canada. We are responsible for the personal information we collect and process in connection with our website and AI consulting, development, and deployment services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).

2. Information We Collect

We collect personal information that you provide to us directly, as well as limited technical information collected automatically when you use our website:

• Contact form data: when you submit a form or request a consultation, we collect your name, email address, phone number, company name, and the contents of your message.
• Communications: records of correspondence when you contact us by email or phone.
• Cookies and similar technologies: small data files stored on your device to keep the site functioning and to remember your preferences. See our Cookie Policy for details.
• Analytics data: aggregated and pseudonymized usage information collected through third-party analytics tools, such as pages visited, time on page, approximate location, device type, and referring source.

We do not sell your personal information, and we do not collect sensitive personal information unless you voluntarily provide it to us in the course of an engagement.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries, schedule consultations, and provide the services you request.
• To deliver, maintain, and improve our AI consulting, development, and deployment services.
• To send you administrative communications, proposals, invoices, and service-related updates.
• To analyze and improve the performance, security, and usability of our website.
• To comply with legal, regulatory, and contractual obligations.

We process your personal information based on your consent, the performance of a contract with you, our legitimate business interests, and our legal obligations. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Third-Party Services

We rely on trusted third-party service providers to operate our website and business. These providers process personal information only on our behalf and under contractual obligations to protect it. They include:

• Google Analytics, for website traffic and usage analytics.
• Hosting and infrastructure providers, which store website data and support delivery of our services.
• Email and scheduling providers, used to communicate with you and book consultations.

Some of these providers may process or store data outside of Quebec or Canada. Where this occurs, we take reasonable steps to ensure your information receives a comparable level of protection, as required under Quebec Law 25 and PIPEDA.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal, accounting, and reporting obligations. When personal information is no longer required, we securely delete, destroy, or anonymize it.

6. Your Privacy Rights (PIPEDA and Quebec Law 25)

Under PIPEDA and Quebec Law 25, you have the following rights with respect to your personal information:

• Right of access: you may request access to the personal information we hold about you.
• Right of correction: you may request that we correct inaccurate or incomplete information.
• Right to deletion: you may request that we delete personal information that is no longer necessary, subject to legal exceptions.
• Right to withdraw consent: you may withdraw your consent to our processing of your personal information at any time.
• Right to data portability: you may request that computerized personal information you provided to us be communicated to you in a structured, commonly used technological format.
• Right to be informed: you may ask how your information is being used and to whom it has been disclosed.

To exercise any of these rights, contact us using the details in the “Contact Us” section below. We will respond within the timeframes required by applicable law. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec.

7. Cookies and Tracking

Our website uses cookies and similar technologies to operate essential functions, remember your preferences, and understand how visitors use the site. You can manage or disable cookies through your browser settings. For full details, please see our Cookie Policy.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These measures include encryption in transit, access controls, and ongoing monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

• Zoviq AI Technologies Inc.
• 275 boul. Curé-Labelle, Laval, QC H7V 0E4, Canada
• Email: info@zoviqai.com
• Phone: 581-688-9625